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Terms & Conditions of Service
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Terms & Conditions of Service

1. Introduction

Welcome to the EuroFirstClass ApS website.

By accessing and using our website or services, you agree to comply with and be bound by the following terms and conditions. These Terms of Service, along with our Privacy Policy and Legal Notice, govern your relationship with EuroFirstClass ApS in relation to this website and any services you book through us.

If you do not agree to these terms, please do not use our website or services.

2. Company Information

EuroFirstClass ApS
Company Registration No.: 45073165
VAT No.: 45073165
Email: info@eurofirstclass.com
Phone: +45 7171 4848

3. Scope of Services

EuroFirstClass ApS provides professional passenger transportation services, including:

  • Airport transfers
  • Corporate transportation
  • Event and conference transport
  • Intercity services
  • Roadshows
  • Tourist and sightseeing services
  • Wedding and special occasion transport

Other services and the above services are subject to availability and are confirmed based on the agreed booking details.

4. Offer Validity

All quotations are based on current availability and operational conditions.

All quotations are preliminary and based strictly on the itinerary, timings, scope of service and information provided at the time of quotation. Any modification to routing, duration, pickup/drop-off locations, passenger requirements, waiting time or service scope may result in recalculation and revised pricing.

Changes to program, routing, duration, timing, passenger requirements or other booking details may result in a revised quotation and repricing.

  • All services, offer validity: 10 days from the date of issue
  • Services are only secured upon confirmation and payment.

EuroFirstClass ApS reserves the right to revise pricing prior to confirmation due to:

  • Client-requested changes to itinerary, timing or service scope
  • Fuel price changes
  • Supplier costs
  • Tolls or external charges
  • Market conditions
  • Calculation errors or missing elements

In exceptional circumstances (e.g. sudden fuel increases, geopolitical events, force majeure), offers may become invalid immediately.

5. Booking & Confirmation

  • Bookings can be made via website, email, or phone
  • The client is responsible for providing accurate booking details
  • A booking is only considered confirmed once payment terms are fulfilled

6. Payment Terms

Standard Vehicles (≤7 Passengers)

  • Payment is required in advance or as agreed
  • Selected corporate clients may be invoiced based on agreed terms

Minibuses & Coaches (8+ Passengers)

  • Full prepayment is required at the time of confirmation to secure vehicles

Multi-Day / Event / Large Operations

Typically require:

  • 50% non-refundable deposit upon confirmation
  • Full payment no later than 21 days prior to service
  • Terms may vary depending on scope

Payment Methods

  • Bank transfer
  • Payment link (+3.5% surcharge applies)

Currency will be specified in the offer. It will typically be in either Danish Kroner (Dkr.) or European Union Euro (€).

Card Pre-Authorisation and Additional Charges

EuroFirstClass ApS reserves the right to pre-authorise or temporarily hold funds on the payment card for the estimated booking amount prior to service commencement.

EuroFirstClass ApS further reserves the right to charge the payment method on file for:

  • Additional waiting time
  • Any additional services incurred beyond the original booking
  • Extra stops or route deviations
  • Program alterations requested during service
  • Parking, tolls or access fees where applicable
  • Damage, extraordinary cleaning or client-caused expenses

Such charges may be processed without further prior approval where caused by client instructions or circumstances during service execution.

Invoice/receipt will be provided.

7. Night & Weekend Surcharge

  • 22:00 to 06:00: +15%
  • Friday 22:00 to Monday 06:00: +15%
  • Local public holiday: +15%

8. Vehicle Cancellation Policy

8.1 Scope

Applies to:

  • Vehicles (≤7 passengers)
  • Minibuses & Coaches (8+ passengers)

Cancellation deadlines are calculated based on the scheduled service start time in the local time zone where the service is to be performed.

8.2 Standard Vehicles (≤7 Passengers)

Transfers

  • More than 24 hours before service: No cancellation fee
  • 24 hours or less before service: 100% cancellation fee applies

Hourly / Multi-Day

  • More than 72 hours before service: No cancellation fee
  • 72 hours or less before service: 100% cancellation fee applies
8.3 Minibuses & Coaches (8+ Passengers)

Transfers

  • More than 72 hours before service: No cancellation fee
  • 72 hours or less before service: 100% cancellation fee applies

Hourly / Multi-Day

  • More than 120 hours before service: No cancellation fee
  • 120 hours or less before service: 100% cancellation fee applies
8.4 General Cancellation Conditions
  • Cancellation deadlines are based on the scheduled service start time.
  • All cancellations must be made in writing and are only valid once confirmed received by EuroFirstClass ApS.
  • Confirmed bookings cancelled within the applicable cancellation window are non-refundable.
  • Partial cancellations, reduction of vehicles, reduction of service hours, or reduction in passenger count may be treated as a cancellation of the affected scope and may trigger cancellation charges.
  • Unused service time or early release of vehicle/driver does not entitle the client to any refund or reduction of agreed price.
8.5 Client Changes Treated as Cancellation

Material changes to confirmed bookings, including but not limited to change of date, service duration, vehicle category, routing or event scope, may be treated by EuroFirstClass ApS as cancellation of the original booking and a new booking request, subject to repricing and applicable cancellation terms.

8.6 Deposits

Any non-refundable deposit paid to secure vehicles, drivers or operational resources remains non-refundable except where otherwise agreed in writing.

8.7 Force Majeure by Client

Client inability to use the service due to flight disruptions, visa issues, illness, missed connections or other client-side circumstances does not waive applicable cancellation charges.

8.8 Force Majeure by Client

Where vehicles, chauffeurs or coordinators are allocated exclusively for a booking, cancellation charges may apply regardless of standard cancellation windows where operational resources have been committed.

8.9 Special Event Dates

Bookings during peak periods, major events, congresses, public holidays or special event dates may be subject to stricter cancellation terms than standard policy and will be stated in the quotation.

9. Waiting Time Policy & No-Show Policy

  • Airport pickups: 60 minutes from actual landing time
  • Other pickups: 20 minutes from scheduled pickup time

Additional waiting time will be charged.

After this:

  • Booking is a No-Show
  • 100% charge applies

Flight Delays and Flight Cancellations

If a flight is delayed or cancelled by three (3) hours or more, and the passenger does not present for the scheduled transfer, the booking shall be treated as a No-Show and 100% of the booked service price remains payable and non-refundable.

Any re-dispatch, rescheduling or additional waiting beyond standard included waiting time shall be treated as a new or amended service and may incur additional charges.

 

10. Additional Charges & Extras

  • Additional stops, route changes, or extended hours are chargeable.

Alteration of Program During Service

Any client-requested change during service — including changed timing, revised routing, additional locations, extended waiting, schedule modifications or deviations from the confirmed itinerary — shall constitute an alteration of program and may be charged as an additional service.

Additional charges may apply irrespective of whether originally booked service hours remain unchanged.

Multi-Day Bookings

  • Driver meals and accommodation must be covered
  • Provided by client or charged separately

If a driver is engaged for more than 4 consecutive hours, a meal must be provided or will be charged.

Minimum Billing for Alterations

Operational extensions, additional stops or program changes are billed in increments determined by EuroFirstClass ApS, including commenced additional service time.

11. Operational & Commercial Conditions

  • All services are subject to:
    • Availability
    • Traffic conditions
    • Operational feasibility
  • EuroFirstClass ApS reserves the right to:
    • Adjust pricing prior to confirmation
    • Reallocate vehicles (same or higher category)

Pricing Integrity

Pricing is based on the full confirmed itinerary. Partial use, deviations, unused portions of service, or client-requested changes do not reduce the agreed price and will result in additional charges.

Reservation Clause

EuroFirstClass ApS reserves the right for calculation errors.

12. Compliance with Driving Time Regulations

EuroFirstClass ApS complies with all applicable EU and national regulations on driving hours and rest periods.

  • Services are planned in accordance with legal requirements
  • Requests conflicting with these regulations will be rejected or adjusted

Where required, solutions may include:

  • Additional drivers
  • Adjusted schedules
  • Overnight arrangements

These regulations are mandatory and cannot be waived.

13. Event & Delay Management

For events and complex operations:

  • Clients must provide final schedules in advance
  • Delays or changes may result in additional charges

EuroFirstClass ApS recommends including buffer time in planning.

We are not responsible for:

  • Client-side delays
  • Last-minute operational changes

14. Subcontracting

EuroFirstClass ApS may use trusted partners and subcontractors.

All partners are required to meet standards regarding:

  • Licensing
  • Insurance
  • Service quality

EuroFirstClass ApS remains the contracting party.

15. Insurance

All vehicles are covered by mandatory:

  • Liability insurance
  • Third-party liability insurance

Additional coverage must be requested in advance.

16. Client Conduct & Damages

Clients are responsible for passenger behaviour.

EuroFirstClass ApS may:

  • Refuse or terminate service
  • Charge for damages or cleaning

All damages will be invoiced.

17. Liability

EuroFirstClass ApS is not liable for delays caused by:

  • Traffic
  • Weather
  • Accidents
  • Government restrictions

Clients are responsible for personal belongings.

Liability Cap

Liability is limited to the value of the booked service.
No liability for indirect or consequential losses.

18. Force Majeure

EuroFirstClass ApS is not liable for events beyond control, including:

  • Natural disasters
  • War or terrorism
  • Strikes
  • Government restrictions
  • Pandemics
  • Infrastructure failures

We will attempt mitigation and alternative solutions where possible.

19. Use of Website

Website use must be lawful. Access may be restricted in case of violations.

20. Intellectual Property

All content belongs to EuroFirstClass ApS and may not be used without permission.

21. Data Protection

All personal data is handled in accordance with GDPR and our Privacy Policy.

22. Governing Law & Jurisdiction

These terms are governed by Danish law.

All disputes shall be settled exclusively in the courts of Copenhagen, Denmark.

23. Changes to Terms

EuroFirstClass ApS may update these terms at any time. Continued use constitutes acceptance.

24. Acceptance of Terms

Confirmation of a booking constitutes full acceptance of these Terms & Conditions.

25. Contact

Email: info@eurofirstclass.com

Phone: +45 7171 4848

Version: April 2026

What is the validity of a EuroFirstClass offer?
All EuroFirstClass quotations are valid for 10 days from the date of issue, unless otherwise stated.

All offers remain subject to availability at the time of confirmation.
When is a booking considered confirmed?
A booking is only considered confirmed once the service details have been accepted and the applicable payment has been received according to the agreed terms.
What are the payment terms?
For standard vehicles (up to 7 passengers), payment is typically required in advance or as agreed.

For minibuses and coaches (8+ passengers), full prepayment is generally required at the time of confirmation.

For multi-day or event bookings, a 30% non-refundable deposit and full payment prior to service may apply.
What is the cancellation policy for vehicles?
For vehicles up to 7 passengers:
- Transfers: Free cancellation more than 24 hours before service
- Within 24 hours: 100% non-refundable
- Hourly/multi-day: Free cancellation more than 72 hours before service
- Within 72 hours: 100% non-refundable
What is the cancellation policy for minibuses and coaches?
For vehicles accommodating 8 or more passengers:
- Transfers: Free cancellation more than 72 hours before service
- Within 72 hours: 100% non-refundable
- Hourly/multi-day: Free cancellation more than 120 hours before service
- Within 120 hours: 100% non-refundable
How much waiting time is included?
Airport pickups: 60 minutes from actual flight landing time

Other pickups: 20 minutes from the scheduled pickup time

Additional waiting time may be charged.
What happens in case of a no-show?
If the passenger does not meet the driver within the included waiting time, the booking is considered a no-show, and the full amount will be charged
Are night or weekend surcharges applied?
Yes. A 15% surcharge applies:

- Between 22:00 and 06:00
- From Friday 22:00 to Monday 06:00
Can additional charges apply after booking?
Yes. Additional charges may apply for:

- Extra waiting time
- Route changes
- Additional stops
- Extended service hours
- Driver meals and accommodation (for multi-day bookings)
Do you comply with driver rest-time regulations?
Yes. EuroFirstClass complies with all applicable EU and national regulations regarding driving hours and rest periods.

Requests that conflict with these regulations will be declined or adjusted.
How do I make a yearly payment?
Serenity Is Multi-Faceted Blockchain Based Ecosystem, Energy Retailer For The People, Focusing On The Promotion Of Sustainable Living, Renewable Energy Production And Smart Energy Grid Utility Services.
Can EuroFirstClass use subcontractors?
Yes. EuroFirstClass may use trusted partners and subcontractors where necessary. EuroFirstClass remains the contracting party and ensures partners meet required standards.
What is the liability of EuroFirstClass?
EuroFirstClass’ liability is limited to the value of the booked service. We are not liable for indirect or consequential losses or delays caused by factors beyond our control, such as traffic, weather, or government restrictions.
EuroFirstClass
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